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Relocation FAQ
Settling-in & After-sales Service
What are the things that I need to do or I can ask the landlord to do before I move in?
A through cleaning would be necessary. Ask the landlord to double check all the electrical appliances, phone line/internet set up, make sure they are all in working condition.What is the move-in procedure?
Your property consultant will prepare a “Check-in Record” which contains an inventory list of furniture and appliances/facilities. The property consultant, you and the landlord will go over the property to check if everything is on the list. We would suggest you put into writing on this record any defect in the property upon move-in, such as cracks, spots, and other damage. The property management staff will help to check the utility meters and instruct how to set up the utilities. In the end, the landlord will hand you the key and the “Check-in Record” will be signed by you, the landlord and your property consultant. It is better to test the TV signal, internet, phone, main appliances, lights and door keys before you sign the record. If there are any outstanding issues, write them down and your property consultant will coordinate with your landlord to assist you in solving them.Do I need to register with the local police station upon move-in?
Yes, police registration is one of the first things you need to do after moving intothe leased property. You would bring the lease contract, your passport, a copy of the landlord’s ID and a copy of the landlord's ownership certificate to the local police station to register. The whole process should take no more than 30-60 minutes.
How do I pay my utilities (such as water, gas & electricity) and phone/internet?
Upon check-in, the landlord will hand you a bank account book for water, gas and electricity, your property consultant will explain to you how to use them.